Spa Policies
Gift Certificates
Give the ultimate present with a gift certificate from 212 Spa. Gift Certificates are available in any amount and may be used towards spa treatments or spa retail products. Gift Certificates cannot be refunded or redeemed for cash value and have a 12 month expiration from date of purchase. 212 Spa is not responsible for lost or stolen gift certificates.
Booking & Arrival
212 Spa is open to the public and members.
Clients can book over the phone, online, or on site with our receptionist. Please arrive 10 minutes prior to your scheduled appointment time to relax and complete a health history form. 212 Spa requires a minimum of 1 hour notice to schedule an appointment. Same day bookings are not guaranteed. Please schedule in advance to secure your desired time.
A credit card number is required to hold your appointment. No charges will be made to the card prior to the service received, unless client is in violation of 212 Spa cancellation policy.
Cancellation or Late Arrival
Any late arrivals will end at the originally scheduled time, as to not delay the appointment of the next scheduled guest. Full payment will still be required of late guests. If you are running late, please notify the front desk as a courtesy.
If rescheduling due to severe weather or Illness, please notify 212 Spa no later than 6 hours prior to the original appointment, then reschedule within 10 business days to avoid cancellation fees. If the appointment is not rescheduled at the initial call, then the client will be responsible for any cancellation fees.
If you must cancel, or reschedule, your spa appointment please notify us at least 24 hours prior to your appointment to avoid fees.
Cancellations made with less than 24 hours notice will result in the forfeiture of your appointment(s) and a 50% charge of the service(s) original value.
No show clients that fail to cancel their scheduled appointment will be responsible for a 50% charge of the service(s) original value. Clients with repeated no show incidents will be charged 100% of the service(s) original value. If a client has excessive no shows, 212 Spa reserves the right to deny future appointments.
Minors & Childcare
Children are not to be left alone in the Spa unsupervised. Children are also not permitted to be brought into treatment rooms during services for safety reasons.
Child care is available to Spa Clients, on site at 212 Childcare for ages 6 weeks to 7 years old. More information on childcare here.
Clients under the age of 18 will require written approval from a parent or guardian, to confirm the health history form and consent to service, before the appointment can begin. Minors must be a minimum of 13 years of age with parent/guardian on site to receive 212 Spa services.
Retail Returns & Exchanges
All unused, unopened retail items, in the original packaging, may be returned for a refund or exchanged within 30 days with proof of purchase. Any used product causing adverse reactions may be returned, in full, within 30 days of purchase with receipt. Please provide pictures of any adverse reactions so proper steps can be taken for future services and spa protocol. If no proof of purchase is provided, or reactive product is returned after 30 days, a 60% refund in the form of a credit to 212 Spa will be provided to the client